| |
PROCESS ADMINISTRATOR
Experience in both large and small scale system implementation and at least two years’ experience in a process/system orientated role.
Accountabilities
-
Developing the processes and procedures required to be able to provide commercial/domestic heat supply and metering requirements (eg Solihull Project)
- determine the level of customer service, quality and profitability.
-
Write reports for heat billing customers to determine the level of customer service, quality and profitability
-
Assisting with the development of the processes and then detailed procedures required for the successful implementation and operation of the service management software.
- Drive out waste in the service process
Knowledge and Qualifications
- A sound IT knowledge including Microsoft Office and particularly Visio
- The ability to work alone or as part of a team
- A self motivated and possess a driven, can do attitude
- Excellent communication skills
- Previous experience in running training sessions/process workshops
Dimensions of Role
- Designing process and procedures for the new software system including holding process map workshops
- Support the management of the service for heat billing customers
- Occasionally attend site and meet end customers.
- Running or assisting with training sessions to all levels of staff
- Assist Serice Administrator with taking and processing service calls/Invoicing and other day to day service jobs.
|
£7.00 - £9.00 per hour |
Permanent |
Sharnbrook |
Sibretta |
| |
SALES SUPPORT ADMINISTRATOR - French
Our client is looking for a Sales Support Administrator to start in August for a maternity contract lasting between 6 and 12 months. For this role you must be fluent in French as you will be regularly speaking to French customers and salespersons. You must also have your own transport. |
£18,000 p/a (pro rata) |
Maternity Contract |
St. Neots |
Siobhan |
| SBM04695 |
PROJECT MANAGER
Management and coordination of projects.
You will have previous experience of working with metal and electronics.
Will have 2D or 3D AutoCAD |
£24,000 - £28,000 p.a |
Permanent |
Sandy |
Siobhan |