January 10, 2022
Job Type
Job Code
Contact Name
Jill Benham


Key responsibilities and accountabilities, includes but not limited to:-


  • Performs inspections for all products prior to the release and dispatch from the Workshop to the customer
  • With an exacting understanding of quality awareness is able to identify products that fail to meet required standards and ensures these are withheld from customer delivery
  • Conducts pre work inspections on products arriving into the Workshop and is able to identify defects for repair
  • Strives to look at cost effective ways of repair solutions whilst maintaining a priority of quality
  • Shares knowledge with Workshop Engineers with the aim of further developing their skills to trouble shoot product issues and identify solutions
  • Develops and maintains good relationships between them self and the Workshop Engineers
  • Maintains a healthy and safe working environment for self and others through a clear understanding of workplace safety requirements and systems
  • Provides data and compiles reports for monitoring so as to identify opportunities for learning – assisting the Workshop Team to achieve their key performance indicators
  • Establishes a customer first mentality among the Workshop Engineers encouraging them to look at output from a customer perspective
  • Regularly undertakes work audits so as to provide constructive feedback with regards to quality issues, ensuring this is part of an ongoing improvement cycle to drive customer satisfaction
  • Actively reviews workshop customer feedback monthly with workshop management and suggests ways of improvement that can be made to machine preparation.


  • With a ‘can do’ attitude is able to perform routine repairs to machines as and when required
  • Takes the initiative to participate in the development of Workshop floor quality processes
  • Effectively maintains clear and transparent communication through face to face dialogue and other modes of communication so as to ensure there is a clear understanding of standards required
  • Maintains an organised system of work, ensuring filing and documentation are handled in a timely manner and logically file
  • Any other duty as required by management commensurate with the post
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