Description
A vacancy has arisen for our prestigious client in Biggleswade for an After-Sales Administrator - 12 Month Fixed-Term contract. The role contributes to the success of the business by providing effective and timely administration support to the after- sales department, to ensure administrative procedures are adhered to and developed whilst working within the Company’s key result areas.
Your Responsibilities:
- Participating in taking calls from customers, liaising with service engineers, all members of sales and after-sales team and all other company personnel as appropriate.
- Identifying and implementing improvements to the after-sales administration process.
- Collating information sufficient to support an internal or external invoice.
- The construction of internal and external invoices using all relevant supplied information.
- Being active in recovering necessary information from different sources when this is observed as being required.
- Filing and organising documentation in a manner that facilitates easy retrieval and also in accordance with the company systems.
- Inputting engineers’ times to build up the cost bases for invoices and for payroll purposes.
- Creating new maintain machine files, collating data and maintaining machine records in an organised and disciplined way.
- Undertake to attend meetings and exhibitions off-site and overseas. This may include time spent away from home overnight.
- Undertake training as required by the company from time to time, both at the workplace and off site, including overseas.
- Assist as required carrying out main reception and telephonist duties.
- Any other duty as required by management commensurate with the post.
The successful candidate will require the following:
- Be able to demonstrate a track record of managing commercial relationships, taking a broad view when necessary and be astute to the pressures and operating ways of the factories and customers.
- To be a good, effective communicator verbally and by email at all levels
- Have a strong customer service ethic with a positive and pro-active approach.
- Be a team player
- Ability to use own initiative and be self-motivated.
- Excellent administrative skills with an understanding of the need for close control of engineering information, it’s retrieval and communication.
- Computer literate and able to demonstrate uses of IT relevant to role, including Word and Excel
- To be able to travel overseas as required
- Attends training as required
- A minimum of 5 GCSE passes or equivalent including Mathematics and English
- Ideally have experience in the construction plant or transport industry, possibly in a parts, warranty or service environment.
Offering:
The opportunity to work with the industry-leading manufacturer.
Secure and progressive work environment.
Competitive salary and benefits.
Training and personal development.
Benefits:
20 days holiday per annum (holiday year runs Jan to Dec), plus 3 days given by the Company to cover the Christmas shutdown period and statutory/bank holidays. Company pension scheme, the employee is asked to contribute a minimum of 3.15% gross pay and the Company will contribute 4.85%, once an individual joins the pension scheme and after 3 months service they will also be entitled to Life cover, Group Income Protection and Critical Illness cover. BUPA cash plan that can be used for dentists etc Loyalty Bonus for each full year completed (Jan to Dec), starting at £100 increasing by £25 per year for each year completed.
Working hours:
Monday - Friday 40 hours