September 20, 2021
Job Type
Job Code
Contact Name
Jill Benham


Monday to Friday, rotating shifts

  • 08:00-16:30
  • 08:30-17:00
  • 09:00-17:30
  • 09:30-18:00

Duties, including but not limited to:

  • Efficiently handling all incoming calls about services, orders and complaints, objections, request for quotations, questions on invoices, etc. by telephone, Web chats, mail, social media, etc.
  • Deal with questions in a proactive way being mindful of the customers perspective.
  • Build strong relations with the customer
  • Provide accurate valid and complete information
  • Transfer all technical questions and ‘non ABC’ customers to the right colleagues
  • Follow up on Account Managers quotations
  • Follow up calls to customers
  • The ability and willingness to find out what the customer wants and needs and to act accordingly, taking the organization’s costs and benefits into account
  • Direct sales to smaller customer not visited by the Account Managers
  • Create leads to be followed up by the Account Managers
  • Campaign / Promotions calls to specific customers
  • Follow up in a constructive way
  • Help customers to use our facilities in the right way
  • Accurately carry out all administrative tasks; quotations, order/return processing, data entry/maintenance, maintaining discounts/prices, create reports, etc.
  • Ability to read between the lines in order to identify and act on the customers future requirements
  • Good organisational skills in order to act upon quotes to non-orders
  • Working with the Account Manager
  • Keeping visit reports up to date on any information shared by the customer
  • Build sustainable relationships of trust
  • Build value focused relationships with customers
  • Ensure and increase customer satisfaction and create opportunities
  • Visit customers along with the Account Manager to build stronger relations and gain a deeper understanding of the customers’ business and requirements

The attitudes / behaviours you will show are:

  • Relevant experience, minimum 2 years in outbound and inbound calls,
  • Good knowledge of MS Office and affinity with other software programs
  • Time management skills
  • Outstanding communication skills written and spoken
  • Solution-oriented, efficient and ability to work independently
  • Willingness to take responsibility
  • Resilient and self-motivated
  • Commercial awareness
  • Can do and flexible attitude/going the extra mile
  • Team work
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