May 16, 2022
Job Type
Job Code
Contact Name
Jill Benham


The role contributes to the success of our client by providing a service back up to the sales and after sales departments whilst ensuring outstanding customer service at all times and working within the Company's key result areas.

Key responsibilities and accountabilities, includes but not limited to:

  • Delivery of Digital Solutions to customers, 3rd parties and internally
  • Keep a strong business acumen to ensure commercial opportunities are realised
  • Provide training on the use of inhouse and all other digital products
  • Assist customers directly with technical issues and support
  • Develop the solutions alongside other representatives and group management
  • Strategically identify when sales and aftersales can be supported
  • Develop your role to further the reach of Digital Solutions
  • To provide technical assistance to other members of staff
  • To assist the Operations Manager and Sales teams in direct customer support
  • To advise of training requirements needed within the division
  • To provide delivery and training quality required by a leading manufacturer
  • To promote company image whenever on company business
  • Generate new business and pass on any business opportunities to the appropriate department
  • Monitor customer satisfaction information and establishes plans for improvement
  • To participate in training courses at home and abroad when required
  • Maintains and grows a customer contact base keeping details up to date and regularly reviewing opportunities for repeat business
  • Carry out your duties as laid out in the company quality assurance manual
  • Any other duty as required by management commensurate with the post

Person Specification:

  • GCSE passes grades A-C in Mathematics and English
  • Experience with crane lift planning
  • Use of digital platforms and Information Technology
  • Smart and well presented
  • Team player
  • Good communicator at all levels
  • Flexible approach to work
  • Ability to use own initiative
  • Able to demonstrate ability to work effectively in a pressurized environment.
  • To be able to travel overseas as required for business needs
  • Keep up to date on technical skills and knowledge
  • Attend training as and when required


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