Published
November 24, 2021
Location
Biggleswade
Category
Job Type
Job Code
JB41452
Salary
£Neg
Contact Name
Jill Benham

Description

Our prestigious client is seeking an experienced Administrator to join their team.

Duties include:
• To continually develop internal processes and systems to make the administration of jobs more efficient.
• To analyse and present projects for the Technical Manager and support this position in discussions with customer, clients and other parties such as loss adjusters.
• To liaise closely with the Parts Dept to ensure that the correct parts are delivered in a timely manner.
• To open jobs and arrange for parts and tooling to arrive in parallel with engineer interventions.
• To participate in the early stages of the effective processing of warranty claims and report on technical matters that might impact on the outcome of warranty claims.
• To ensure that as far as possible that any commercial risks to the Company are eliminated when dealing with customers and suppliers.
• Liaise closely with the service administration team to ensure invoicing is carried out quickly and smoothly.
• To accept delegated responsibilities from the Technical Manager as required.
• To handle customer calls in absence of, at the direction of the service desk team and take responsibility of making operational and commercial decisions in conjunction with the service management.
• To investigate specific customer problems on a project by project basis.
• To undertake all duties predominately in the UK but also be prepared to travel and work outside of this territory from time to time.
• To represent the company in the best possible way at all times, promoting the company name and representing the company brand at all times in a professional manner and in accordance with the customer and suppliers.
• In all activities to ensure that the Safety, Quality, Environmental, HR, Financial and all other operational policies of the company are adhered to and promoted and that company procedures, both operational and administrative are maintained.
• Any other duty as required by management commensurate with the post.

Company Benefit’s
20 days holiday per annum (holiday year runs Jan to Dec), plus 3 days given by the Company to cover the Christmas shutdown period and statutory/bank holidays. • Company pension scheme, the employee is asked to contribute a minimum of 3.15% gross pay and the Company will contribute 4.85%, once an individual joins the pension scheme and after 3 months service they will also be entitled to Life cover, Group Income Protection and Critical Illness cover. • BUPA cash plan that can be used for dentists etc • Loyalty Bonus for each full year completed (Jan to Dec), starting at £100 increasing by £25 per year for each year completed.

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