Published
June 6, 2022
Location
Biggleswade
Category
Job Type
Job Code
JB43341
Salary
£Negotiable
Contact Name
Jill Benham

Description

The role contributes to the success of our client by introducing new customers and driving revenue for Technical After Sales. The role will directly support the growth of both After Sales and Service and Repair Contracts. With explicit technical knowledge of the products the job holder will with sole responsibility explore new consumer opportunities, deliver outstanding customer service whilst maximising the potential of repeat business through service and repair contracts whilst ensuring outstanding customer service at all times and working within the Company’s key result areas.

Benefits include a commission scheme, company car, laptop and mobile phone.

Key responsibilities and accountabilities, includes but not limited to:-

  • Increases the revenue of After Sales to achieve targets by driving labour and parts sales, repair, maintenance and service contracts.
  • Drives tenders for customers and combines these with quotations.
  • Works within a framework of negotiation so as to maximise profit potential.
  • Analyses customer oil samples and advises them of corrective action.
  • Sells goods and services as solutions that assist customers in lowering their equipment owning and operating costs.
  • Works safely at all times by adhering to safety policies and procedures.
  • Uses measuring tools to manage all track type machines within the region.
  • Manages customer ground engaging tool needs, updating them on current options that lower their equipment owning and operating costs.
  • Provides better customer experiences by educating the customer on various service facilities and capabilities while involving any necessary experts in the solution process.
  • Monitors and communicates competitive information to assure our client always has the advantage.
  • Performs basic machine inspections.
  • Openly shares knowledge with others with the aim of creating total transparency in terms of potential customers, production information, and existing customer base.
  • Builds effective relationships with the After Sales Supervisors and Regional Managers so as to maximise knowledge sharing a potential sales opportunities.
  • Recognises the need to achieve team goals over personal goals.
  • Understands the explicit needs of the customer and ensures these needs are met with the timely delivery of product and services.
  • Builds effective relationships with customers so as to maintain contact and provide ongoing service with regards to service and repair contracts.
  • Listens to customers and is able to provide effective leads to other divisions so as to capitalise on potential sales.
  • Ensures that the company values are carried beyond the workplace into the market.
  • Takes responsibility for self-development, identifying projects which enhance technical knowledge and in turn add value to the role and the business.
  • Ensures that the communication channels remain open at all times with Regional After Sales Manager for depots.
  • Proactively shares best practices with other team members and goes beyond the boundaries of their own team to support other business functions.
  • Knows how the business is performing and takes the lead in providing reports and information to the General Manager.
  • Maintains and keeps up to date with own expert product application knowledge.
  • Any other duty as required by management commensurate with the post.

JB43341

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