October 19, 2021
Job Type
Job Code
Contact Name
Jill Benham


Sales Administrator 12 Month FTC

The role contributes to the success of the company by providing administration support to customers and external sales team whilst ensuring outstanding customer service at all times and working within the Company’s key result areas; Business Performance, Customer Focus, People and Teamwork, Leadership.

Key responsibilities and accountabilities include, but are not limited to:-

• Professionally managing customer relationships by phone, email and other methods, to maximise opportunities to sell, and sell up

• Answering customer telephone queries

• Proactively responding to product queries and providing advice based on product knowledge and customer needs

• Checking stock and delivery dates to enable orders to be completed with the customer in real time

• Collating information to support quotations and orders

• Passing leads/quotations/enquiries to External Sales Team

• Following up order enquiries and quotations, and assisting in out-bound telesales campaigns periodically

• Inputting orders on to the CRM system

• Keeping customers updated on the progress of their orders

• Maintaining customer databases

• Keeping up to date with all product changes

• Preparing reports when required

• Maintaining an efficient and effective filing and retrieval system

• Supporting External Sales Team with back office functions, and assisting in customer management as instructed

• Providing administration support for financial processing (e.g. invoices, projects and purchase orders) to ensure that information is communicated with Accounts Payable and customers and suppliers are paid in a timely manner

• Providing administration support as required for marketing, exhibitions, meetings, travel and accommodation, promotional goods, uniforms etc

• Work as a member of the team assisting and supporting department colleagues as well as other departments if required

• Initiate, follow up and achieve tasks requested by other colleagues in the team  Maintain excellent customer relations

• Work with the customer in mind and contribute towards ideas and initiatives that drive the improvement of both internal and external relationships

• Communicate and act in a manner that supports a positive company image at all times

• Contribute to the growth of the business

• Suggest ways which will enhance the effectiveness and efficiency of administrative functions, system processes and procedures

• Pro-actively contribute to departmental meetings

• Respond promptly to internal and external customers, knowing who to approach for additional support and assistance

• Develop effective and efficient working relationships with all departments within the business

• Any other duty as required by management commensurate with the post

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