April 29, 2021
Job Type
Job Code
Contact Name
Jill Benham


12 Month Fixed Term Contract

Monday to Friday, 09:00-17:30

Key responsibilities and accountabilities include, but are not limited to:

  • Professionally managing customer relationships by phone, email and other methods, to maximise opportunities to sell, and sell up
  • Answering customer telephone queries
  • Proactively responding to product queries and providing advice based on product knowledge and customer needs
  • Checking stock and delivery dates to enable orders to be completed with the customer in real time
  • Collating information to support quotations and orders
  • Passing leads/quotations/enquiries to External Sales Team
  • Following up order enquiries and quotations, and assisting in out-bound telesales campaigns periodically
  • Inputting orders on to the CRM system
  • Keeping customers updated on the progress of their orders
  • Maintaining customer databases
  • Preparing reports when required
  • Providing administration support as required for marketing, exhibitions, meetings, travel and accommodation, promotional goods, uniforms etc
  • Initiate, follow up and achieve tasks requested by other colleagues in the team
  • Maintain excellent customer relations
  • Contribute to the growth of the business
  • Suggest ways which will enhance the effectiveness and efficiency of administrative functions, system processes and procedures
  • Pro-actively contribute to departmental meetings


  • Ability to demonstrate effective administration skills in a similar environment

Personal Attributes:

  • Smart and well presented

Other special requirements:

  • Keep up to date on technical skills and knowledge
  • Attends training as required


  • 20 days holiday per annum (holiday year runs Jan to Dec), plus 3 days given by the Company to cover the Christmas shutdown period and statutory/bank holidays.
  • Company pension scheme, the employee is asked to contribute a minimum of 3.15% gross pay and the Company will contribute 4.85%, once an individual joins the pension scheme and after 3 months service they will also be entitled to Life cover, Group Income Protection and Critical Illness cover.
  • BUPA cash plan that can be used for dentists etc
  • Loyalty Bonus for each full year completed (Jan to Dec), starting at £100 increasing by £25 per year for each year completed.
  • If role requires then a company vehicle, smart phone and laptop (depending on role)
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