March 4, 2021
Job Code
£10.31 Per Hour
Contact Name
David Williams


You will be overseeing all aspects of the distribution and despatch process, including customer service and administration

x4 days on x4 days off shift. 07:00 - 19:00

If you do not have all the requirements listed below . But you have :-

  • An excellent eye for detail
  • Great Commutation skills i.e. telephone and email
  • Have a good understanding of Ms Word, Ms Excel and Ms Outlook
  • And you are keen to learn we want to hear from you.

Key Duties and Accountabilities (will include but not be limited to)

  • Maintenance and Management of the Transport Management System.
  • Ensure effective and efficient use of driver and vehicle resources.
  • Ensuring customer requirements are administered in a timely, controlled and recorded manner.
  • Liaise, support and develop effective working relationships with internal and external customers and suppliers.
  • Promote effective and efficient standards of work, in order to comply with transport legislation, company policy and Health & Safety legislation.
  • Promotion and adherence to site policy and procedure.
  • Managing Driver hours, WTD rules.
  • To carry out investigations or incident reports in relation to any vehicle incidents when necessary.
  • Ensure all agency drivers are inducted correctly and Compliance is monitored.
  • Manage tachograph infringements to ensure full compliance.
  • Manage driver briefing / de-briefing including downloading driver digicards.
  • Co-ordinate drivers including managing holiday and sickness cover.
  • Query investigation and resolution.
  • Preparing and submitting various KPI reports.
  • Record, monitor & be proactive in achieving improved fuel efficiency and better MPG.
  • Writing and issuing of any driver procedures and site processes.
  • Cross functional interaction (Warehouse / Drivers or Contractors / Customers).

Key Experience and Qualifications:

  • Good communication skills are essential
  • Excellent written and verbal skills are essential.
  • Experience resolving disputes in a fair and calm manner and be able to identify issues, which could potentially become problematic and avoid situations arising.
  • Report writing on Customer Service activity and proposed recommendations on how improvements could be made for the benefit of the company and its customers.
  • planning or scheduling experience
  • Knowledge of Drivers Hours, Tachograph and WTD legislation.
  • Knowledge of Health & Safety.
  • Knowledge of transport systems.
  • Strong negotiating skills.
  • Ability to grasp new ideas, develop and assist in implementing better working practices and methods.

Technical skills and behavioural competencies:

  • Good spoken and written communication skills
  • Confidence, tact and a persuasive manner
  • Good organisational and time management skills
  • Good ‘people skills’ for working with a range of colleagues and customers.
  • A professional manner
  • Develop a level of trust and support with all colleagues to ensure conflict situations do not arise
  • Excellent computer literacy (Microsoft Office, Word & Excel).
  • Ability to work on own initiative, demonstrates organisational skills.
  • Change management skills
  • Commitment to role and site objectives.
  • Always strive to improve personally and professionally.
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