July 6, 2021
Job Type
Job Code
Contact Name
Jill Benham


12 Month Fixed Term Contract

40 hours per week

Key responsibilities and accountabilities , includes but not limited to:

  • Confirm the validity of warranty claims received and maximise the levels of labour, materials, spare parts and sub-contract items recovered.
  • Preparing clear, concise and accurate claims, of all types, to our suppliers.
  • Question the acceptability or validity of a component or claim at any stage in the process, obtain better information from the depot and communicate effectively to the concerned factory.
  • Issuing credit note requests.
  • Prepare, distribute and monitor documentation for Extended Warranties and Contracts.
  • Support the After Sales department with Travel & hotel bookings.
  • Undertake all work in accordance with the company’s Health & Safety, Quality and Environmental policies and arrangements, Implement safe systems of work as necessary.

Education, Training and Qualifications:

  • GCSE passes grades A-C in Mathematics and English
  • Microsoft Excel is desirable but not essential

Skills and abilities:

  • Computer literate and able to demonstrate uses of IT relevant to role.
  • Good working knowledge of MS Excel


  • 20 days holiday per annum (holiday year runs Jan to Dec), plus 3 days given by the Company to cover the Christmas shutdown period and statutory/bank holidays.
  • Company pension scheme, the employee is asked to contribute a minimum of 3.15% gross pay and the Company will contribute 4.85%, once an individual joins the pension scheme and after 3 months service they will also be entitled to Life cover, Group Income Protection and Critical Illness cover.
  • BUPA cash plan that can be used for dentists etc
  • Loyalty Bonus for each full year completed (Jan to Dec), starting at £100 increasing by £25 per year for each year completed.
  • If role requires then a company vehicle, smart phone and laptop (depending on role)
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