Description
To act as a first point of contact as a receptionist during opening hours.
To provide information and advice to customers in person at the offices, via email and over the telephone.
Dealing with reception, telephone and web enquiries on a daily basis providing a positive first impression of the client and complying with the client’s agreed customer service standard by directing enquiries to the relevant subject matter expert.
Providing information about the client, its services and the locality
Working with the Administrative Team Leader and Clerk to implement the client’s administrative operating procedures including managing and composing correspondence, ordering, receiving cash payments, diary management and premises bookings, photocopying, post management, shredding, room preparation, provision of refreshments etc.
Maintaining the records respecting confidential information
Preparing mailing lists and mail merges and updating databases
Handling incoming and outgoing post, franking and delivery of items to the Post Office
Providing administrative cover for colleagues when necessary and deputising during their absence
Practice and promote fair and equal treatment of colleagues and customers throughout the performance of all duties
Excellent communication skills
Key Requirements
Flexible approach
Experience in multichannel digital content management
IT literate
Contract Hours: 28 hours per week
Monday and Wednesday 9am to 5pm
Tuesday and Thursday 2pm to 5pm
Friday 9am-4.30pm