September 20, 2021
Job Type
Job Code
Contact Name
Jill Benham


Monday to Friday, 09:00-17:30

Duties, including but not limited to:

  • Efficiently handling all incoming calls about services, orders and complaints, objections, request for quotations, questions on invoices, etc. by telephone, Web chats, mail, social media, etc.
  • Deal with questions in a pro active way being mindful of the customers perspective.
  • Build strong relations with the customer by really understanding their needs / restrictions / future plans
  • Follow up on Account Managers quotations
  • Follow up calls to customers
  • Direct sales to smaller customer not visited by the Account Managers
  • Create leads to be followed up by the Account Managers
  • Campaign / Promotions calls to specific customers
  • Help customers to use our facilities in the right way (Webshop)
  • Accurately carry out all administrative tasks; quotations, order/return processing, data entry/maintenance, maintaining discounts/prices, create reports, etc.
  • Build sustainable relationships of trust through open and interactive communication
  • Promoting campaigns
  • Visit customers along with the Account Manager to build stronger relations and gain a deeper understanding of the customers business and requirements
  • Relevant experience, minimum 2 years in outbound and inbound calls,
  • Good knowledge of MS Office and affinity with other software programs
  • Outstanding communication skills written and spoken
  • Team work
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