Description
Key responsibilities and accountabilities, includes but not limited to:-
- To undertake diagnostic, service, repair, recovery, technical and operational instruction on crane products
- To focus, as a priority on the Company’s mobile crane customers and also to become familiar with and support customers with other product types
- To participate in the early stages with the effective processing of warranty claims.
- To identify opportunities to develop revenue work with contacted customers and reduce exposure to costs and risks
- To investigate specific customer problems on a project by project basis, providing technical reports as may be requested
- To undertake additional tasks, training and projects as may be reasonably requested by the company from time to time
- To work additional hours as reasonably required to undertake the described duties and to be available to work a rota based out-of-hours customer support.
- To undertake all duties predominately in the UK and Republic of Ireland but also be prepared to travel outside this territory as required from time to time
- To ensure as far as possible that any commercial risks to the Company are eliminated when dealing with customers and suppliers
- In all activities to ensure that the Safety, Quality, Environmental, Financial and Operational policies of the Company are adhered to and promoted and that the Company procedures both operational and administrative of are maintained
Requirements:
- Satisfactory completion of a recognised apprenticeship in a related industry to NVQ level 3
- Has relevant product or industry experience
- Able to demonstrate through experience in a similar industry application of skills and knowledge gained
- Is technically competent
- Ability to use own initiative
- Able to demonstrate ability to work effectively in a pressurised environment.