Description
A vacancy has arisen for our prestigious client based in Biggleswade for a Customer Service Administrator to work on a six-month fixed term contract.
Main purpose of the role is to provide office support services and administrative activities for all team members.
Your Responsibilities as a Customer Service Administrator:
- Provide support to Customers to resolve technical issues and identify when a service call is required for in/out of warranty situations.
- Contact Service Partners to arrange service calls for Customers or Retailers, providing information and support at all stages, using the CRM portal.
- Supply operating manuals and information to Customers or Retailers upon request.
- Works as a member of the team assisting and supporting department colleagues as well as other departments when required.
- Manage incoming communication by telephone, email or post from Customers, Retailers or Service Partners and present company in a positive manner at all times.
- With support from Technical, identify problems and parts required to resolve product issues and place orders in the relevant systems.
- Provide quotes and availability information for parts and accessories to Engineers, Customers and Retailers and process payments an orders.
- Suggests ways which will enhance the effectiveness and efficiency of administrative functions, system processes and procedures.
- Manages personal time schedule and productivity.
- Initiates, follows up and achieves tasks requested by other colleagues in the team.
- Take ownership and handle the Customer journey through to complete satisfaction.
The successful candidate will require the following:
- GCSE or equivalent grades in four or more subjects including English language
- Excellent communication skills both verbal and written, complete with patience and empathy
- Experience in Customer Service or similar role.
- Team player
- Ability to use own initiative
- Able to demonstrate ability to work effectively in a pressurised environment
- Be able to travel UK & Ireland as required to support business requirements.
Salary: DOE
Hours: 8 AM till 4:30 PM or 8:30 AM till 5 PM depending on the rest of the teams availability to ensure phones are always covered.