Description
The role contributes to the success of our client by carrying out effective maintenance and repair work on equipment out at customer premises or on site, ensuring both quality standards and timelines for repair are optimised at all times leading to increased customer confidence and repeat business.
Key responsibilities and accountabilities, includes but not limited to:-
- To undertake factory issued modifications on our client's products
- To assist field service from time to time with diagnostic, service, repair, recovery, technical and operational instruction on cranes
- To focus, as a priority on the Company’s customers and also to become familiar with and support customers with other product types
- To manage the modification data base, planning attendances to customer products and liaising with the Service Support Co-ordinator for scheduled work
- To participate in the early stages with the effective processing of warranty claims.
- To identify opportunities to develop revenue work with contacted customers and reduce exposure to costs and risks
- To undertake additional tasks, training and projects as may be reasonably requested by the company from time to time
- To work additional hours as reasonably required to undertake the described duties and to be available to work a rota based out-of-hours customer support.
- In all activities to ensure that the Safety, Quality, Environmental, Financial and Operational policies of the Company are adhered to and promoted and that the Company procedures both operational and administrative of are maintained
- Any other duty as required by management commensurate with the post
Person Specification:
Education, Training and Qualifications
- Satisfactory completion of a recognised apprenticeship in a related industry to NVQ level 3
- 4 GCSE passes (or equivalent) grade A – C in Mathematics and English
- Has relevant product or industry experience
- Able to demonstrate through experience in a similar industry application of skills and knowledge gained
Personal Attributes:
- Smart and well presented
- Team player
- Good communicator at all levels
- Is able to demonstrate a good customer sales and service ethic
- Flexible approach to work
JB42531