Description
Our client is recruiting for a Commercial Support Advisor to join their Commercial Team based in Shefford, Bedfordshire.
This is a customer-focused sales support role where you will deal with inbound and outbound customer enquiries, support quotations, develop sales opportunities and help convert enquiries into orders.
Work closely with the Internal Sales Team and wider Commercial team to provide a smooth customer experience.
The role would suit someone with experience in sales, customer service, administration or a commercial environment. B2B or construction experience is desirable but not essential. Full training will be provided, so attitude, drive and willingness to learn are important.
Main Tasks & Responsibilities:
- Deal with customer enquiries by telephone and email.
- Build good relationships with customers and understand their requirements.
- Support the preparation and follow-up of quotations.
- Proactively follow up sales opportunities and help convert enquiries into orders.
- Provide product and pricing information to customers.
- Support the order process and keep customer information up to date.
- Work closely with the Commercial and Sales teams to provide a smooth customer experience.
- Build relationships with customers, stockists and contractors.
- Deal with customer issues and help find suitable solutions.
- Use company CRM and ERP systems to maintain accurate customer and order information.
- Manage your workload and prioritise tasks to meet deadlines.
- Look for opportunities to maximise sales and customer spend.
Skills & Experience:
- Previous experience in sales, customer service, administration or a commercial environment is desirable.
- B2B or construction experience is an advantage but not essential.
- Excellent communication and interpersonal skills.
- Good problem-solving and negotiation skills.
- Organised with good time management skills.
- Proactive and commercially minded.
- Confident using Microsoft Office and willing to learn new systems.
- Self-motivated, adaptable and driven to achieve results.
- Able to work well as part of a team in a busy environment.
Benefits:
- Competitive salary
- Private Health Care
- Up to 28 days annual leave, plus Bank Holidays
- Personal pension scheme with high employer contributions
- Employee Assistance Programme
- Hybrid working
- Extensive training and development opportunities
- Opportunities for career progression
- Collaborative and inclusive working environment
- Plus much more
New to sales or customer service?
We are also happy to consider candidates at the start of their career who have the right attitude, drive and willingness to learn. Full training will be provided.
Working Hours:
Mon- Thu 9:00-17:00, Fri 9:00-16:30 (34.5 hours per week).
Hybrid working: Monday to Wednesday in the Shefford office, Thursday and Friday working from home, following the initial induction/training period.